The EastBay help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem is what GetHuman seeks for all major companies. Hearing impaired? Ordered three pairs of shoes but only received one. I called & spoke w/ Gary in customer service. Customer Service Representatives are available on the telephone during all hours that East Bay Paratransit operates. Water emergency? Wow, what the heck happened?! I placed my orders on May 4, 2020 and until now I don't know if I can refund my money or have my shoes. Customer Service Representatives are available on the telephone during all hours that East Bay Paratransit operates. Nice guy, very helpful. I want a full refund or my shoes but it seems like I will not be getting either one. EastBay Help Pages: What to Know. If you think this information is inaccurate or know of other ways to contact EastBay please let us know so we can share with other customers. Besides trying to call, best to start by telling us what the issue is above. They keep on passing to different email address the problem. i wanted to return shoes. And I have yet to be replied to via email. I'm about to reject all charges on my bank/credit statements. We've created these shortcuts and apps to try to help customers like you (and ourselves!) If you do not meet DON'T BELIEVE ME SEE ATTCHMENT incredible hold times, little information about what is happening with the returns process, just not good. If you cannot be located or choose not to start boarding within five minutes, the driver may leave and continue to their next pick-up. You can help! I emailed them over a month ago regarding it and they have yet to reply. Eastbay Hi, there. We’re independently owned. Ordered shoes never received. Better business bureau should shut them down. Now back in high school during the 90's I ordered from Eastbay ALL the time. Or take a look at the American Airlines Phone Number page. Over the last couple of months, I've tried to call eBay customer support several times. I believe that taught me great customer service and patience. Companions pay the same fare as you to ride paratransit. yes, they were, on a living room carpet floor long enough to tell they were not the correct size. We are redirecting your browser to the Report Water Waste form. Worst customer service experience ever. How to contact the Bay Area News Group. The East Bay Paratransit Customer Service Center will tell you if paratransit will be available for any particular trip you might want to make. Main phone numbers and addresses. The next best way to talk to their customer support team, according to other EastBay customers, is by telling GetHuman about your issue above and letting us find somebody to help you. i punched in my order # as part of the return procedure. Help make this world a better place. ADA eligible riders, their personal care attendants, and their companions are allowed to use East Bay Paratransit. Ordered my son's shoes over 3 weeks ago, said it shipped and expected delivery was Friday, September 18th, It's' the 23rd. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like EastBay. Can I bring someone along with me on my paratransit trip? Called the customer service line about a lost return and had a long wait (20-30min), THEN they transfer me at least 3 times, THEN I get hung up on. I just got my 2nd pair the other day. there is no customer service! Both the origin and destination of the paratransit trip must meet this standard. Also, one pair was clearly used. To register a commendation or a complaint, you can speak to an agent or leave a telephone message with the details.